We operate from our headquarters in Bermuda and through our branch offices in Zurich, London; and fully owned subsidiaries based in Malta and Gibraltar.
If you wish to make a complaint about your insurance policy, please contact your broker in the first instance. If you remain dissatisfied, please contact Antares Syndicate 1274:
Antares Managing Agency Limited
21 Lime Street
London EC3M 7HB
If you are an Eligible* Complainant, you may refer the matter at any time to the Complaints Department at Lloyd’s. To determine if you are an Eligible* Complainant or to refer a complaint to Lloyd’s, you may contact them at:
Fidentia House, Walter Burke Way
Chatham Maritime, Chatham
Kent ME4 4RN
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available on the above website and address.
If you are an Eligible* Complainant and remain dissatisfied after Lloyd’s has considered your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). The contact details for the Financial Ombudsman Service are:
The Financial Ombudsman Service.
London E14 9SR
The FOS is an independent service for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at the website above. Following the complaints procedure with the FOS does not affect your rights to take legal action. Further details will be provided at the appropriate stage of the complaints process.